Faced with the challenge of achieving profitability in a unionised yet price-sensitive industry characterised by high staff turnover, absence and overtime, Food and Beverage employers are increasingly focussing on their people, as well as their processes.

Used by companies including Heinz, Twinings, Arla Foods, Robert Wiseman Dairies, and Manor Bakeries, SMART's solution for the food and beverage sector can streamline and automate the most complex workforce management processes, whilst giving staff the choice and job satisfaction they want.

The challenge

• Poor staff utilisation and inflexible shifts
• Poor visibility of staff working hours and skills available
• Manual processes are time-consuming and inaccurate
• High overtime or agency staff eat into profits
• High absence and sometimes low morale
• Heavily unionised, so change can be difficult
• Perishable goods make timings on production and delivery critical

The SMART solution

• Collects attendance and overtime data to feed directly and accurately into payroll and human resources systems
• Matches resource to demand
• Improves the administration of employee time management and ensures accuracy in payroll and absence data
• Easier management of annualised hours and multiple shift patterns
• Streamlines administration processes
• Self-service for employees
• Real-time visibility of shop-floor activity data
• SMART's Access Control, Visitor and Muster solutions ensure security for employees whilst controlling staff, visitor and agency movements

The benefits

• Maximises the utilisation of staff work-time and skills
• Better strategic and tactical decision making
• Improves staff motivation and loyalty
• Reduced administrative costs

For case studies and press releases related to this industry please see our Publications section.