Publications

Lloyd Fraser driving a stronger workforce with SMART! - 17/01/2006

Lloyd Fraser (Supply Chain), part of the Lloyd Fraser Group who are one of the leading third party distribution companies in Europe, has chosen SMART, a leading provider of workforce management solutions, to implement a highly scalable, fully hosted time and attendance solution for its 850 workforce.

Working for some of the most prominent businesses in the UK, Lloyd Fraser was in need of a system that could accurately manage its staff attendance and help ensure they deliver superior customer service. By implementing a SMART' hosted solution, Lloyd Fraser will be able to optimise staffing levels throughout the day, ensuring that they always have the right number of staff to meet current demands.

Phil Cotterell, Commercial Manager at Lloyd Fraser comments: "SMART's workforce management solution will support our business by allowing us to respond quickly to increases in customer demand. Being an extremely labour intensive organisation, we needed to utilise our staff efficiently. SMART's solution will allow us to actively plan and deploy the workforce productively for the business. It will ensure tighter processes, reduced administration and payroll costs, increased customer satisfaction and the competitive benefit of a more agile organisation".

Lloyd Fraser will be using biometric hand readers for 750 of its staff for monitoring attendance. Telephone clocking will be used for 100 remote staff ensuring control across the entire workforce. The system will allow Lloyd Fraser to accurately plan and roster its workforce through automated roster cover. The shift swap functionality will also benefit the employees and the business through increased flexibility.

The absence management provided by the SMART solution will cut costs through streamlined administration processes and help reduce absence through proactive alerts and reporting. The advanced planning functionality will allow Lloyd Fraser to forecast when staff will be needed, whilst giving staff greater flexibility in choosing the hours they work. Lloyd Fraser will have their solution hosted by Smart, which will not only ensure the smooth running and support of the system and, but will also help deliver a faster ROI for the business. SMART has a proven track record in this specialist logistics and supply chain sector with a customer portfolio which includes Lynx Express, ACR Logistics, Power Logistics, Sainsbury's Distribution, Exel Logistics, Gist and Ocado.

Notes to Editors...

SMART is the leading provider of integrated workforce management solutions. Our software combines time and attendance, scheduling, absence management and real-time reporting - the tools that give businesses the capability to reduce staff administration costs and under/over manning across the entire organisation, whilst improving productivity levels, customer service and employee work-life balance.

These business benefits help our customers to achieve a sustainable reduction in their people costs of up to 10%.

Established since 1986, our customers include Jaguar, JCB, Sainsbury's, Caterpillar, Mandarin Oriental, NHS, Ocado, Raffles International, Trailfinders and Greater Manchester Fire and Rescue.

For further information or photos to support this release please contact:

Keriann Shaw
Tel: 01438 822211
Fax: 01438 822240
Email: kerianns@smart-workforce.com