Management Team
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Management Team
SMART board of Directors
Eric Smart,
CEO
Eric Smart is the founder and Chief Executive Officer of SMART and has overall responsibility for all the company’s operations. Eric has over 20 years commercial experience in workforce management solutions including development of a range of consultancy services.
Having developed a specific interest in business efficiency, Eric gained an MBA at Cranfield University in 1976. He then gained experience as a Certified Accountant and Chartered Secretary which covered a wide scale of businesses including stockbroking, oil drilling, distribution and pharmaceuticals. Eric has also been the Eastern representative for the Confederation of British Industry’s SME Council and has worked on the Department of Trade and Industry Company Law Review team and the CBI Tax Committee.
During the past 20 years, Eric has made numerous media appearances and spoke at many national and international conferences on subjects including annual hours, workforce management, rostering and absenteeism. Under his leadership, SMART is the leading provider for workforce management solutions.
Nick Whiteley, Managing Director 
Nick Whiteley is the Managing Director at SMART and is ideally placed to take on the challenge of this role following 13 years experience within the business. Nick’s previous role was Chief Technology Officer, responsible for emerging technologies and developing the technological strategy for the company. Having been on the board of directors since 2002, Nick oversaw Enterprise Product Development, Business Integration, Technical Services and Hosting.
During his time at SMART, Nick has transitioned SMART’s product line from multi-site to enterprise class through web centric .Net technology. He has also developed a first class hosting operation enabling customers to ‘pay-as-they-grow and SMART’s integration service, the first of its kind in the industry.
Nick remains focused on continuing innovation and leadership by developing the strategic direction of the business and utilising the latest technologies to ensure SMART plays a major part in the Real Time Enterprise. During his time at SMART h has pioneered the use of new and emerging data gathering technologies, through partners from RFID to Biometrics and Telephony.
Nick holds a BSc (Hons) in Artificial Intelligence followed by a Diploma in Occupational Studies and joined SMART in 1996.
Tristan Spencer,
Sales and Marketing Director
Tristan has been on the board of directors for SMART since 1995 and has been instrumental to the business in achieving its growth, as well as key to the innovation and leadership in the Workforce Management market.
In 2007, he took on the role of Health Market Director following a restructure of the business to focus on vertical market business units. In this role Tristan is responsible for all healthcare sector operations including market and product strategy, sales management, channel and partner development, customer management and project delivery.
Prior to this, Tristan was the Operations Director responsible for project delivery and customer operations across all vertical markets. In this role Tristan led the ESR project for SMART as the Project Director working closely with the NHS to successful deliver a multi-million pound programme to NHS Trusts across the UK.
Tristan holds a Diploma in Mechanical and Production Engineering, as well as a Masters in Advanced Manufacturing Systems from Kingston University.
Having joined SMART in 1991, during his career at SMART Tristan has been responsible for most areas of the business at one time or another including: customer services, product strategy, product management, software development, corporate marketing, accounts and channel management.
